Conflict is a common expertise. Anywhere two individuals are current, battle is prone to happen at some stage. This battle may be devastatingly dangerous, however it may well additionally foster progress and progress. Given how ubiquitous battle is, it’s crucial for us to discover ways to determine it, work by way of it, and use it for good. To assist us get began on this course of, our professional visitor is Dr. Erica Martin.
The three huge questions she goes to reply for us embody:
1. What is battle and what’s its impression?
2. Why do we discover ourselves in battle so typically, and why is it arduous for us?
3. What can we do to show battle into progress— at work and in our on a regular basis relationships?
0:00 Welcome And Why Conflict Can Help
2:04 Meet Erika And Three-Section Framework
6:11 Common Conflict Triggers At Work And Home
8:15 Psychological Safety: Conditions For Honest Dialogue
10:20 Set Boundaries And Comfort At Work
14:26 Different Data, Perspectives, And Underlying Needs
18:31 Fight-Flight-Freeze: Staying Constructive In Conflict
22:38 Use Curiosity; Check Assumptions And Triggers
24:41 Match Process To People’s Information Needs
26:44 Adapt Approach To Communication Style Differences
30:50 Practice Curiosity And Deep Listening In Conversation
32:55 Manage Yourself: Breathe, Slow Down, Recenter
34:59 Name Feelings And Needs Without Blame
37:04 Repair Quickly When Conversations Go Sideways
39:07 Pause, Reset, And Normalize Productive Tension
41:12 Set Time, Readiness, And Shared Intent
43:15 Mind Your Tone, Words, And Assumptions
45:18 Rebuild Safety With Accountability And Follow-Through
47:21 Clarify Intent Versus Impact With Curiosity
51:26 Closing, Resources, Credits, And Disclaimers
Learn extra in regards to the Human Optimization Project at: https://ce.mayo.edu/optimize
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